Yardbird Shop
The Yardbird shop is a curated convenience store that exists at Yardbird in Hong Kong and online - a place where you can explore the latest projects from the Yardbird and RONIN teams.
Both stores feature restaurant merchandise, tools for cooking, as well as special collaborations.
Contact
Please email any general questions or comments to info@yardbirdrestaurant.com or shop@yardbirdrestaurant.com for online store questions and a member of our team will get back to you as quickly as possible.
Merchandise
Yardbird and RONIN merchandise are available for purchase online through www.yardbirdrestaurant.com/shop. This merchandise is also sold at Yardbird restaurant in Hong Kong.
There’s a mistake in my online order / I did not receive my order - what do I do?
Please contact us immediately by email at shop@yardbirdrestaurant.com and we will do our best to solve the problem.
Will I receive a tracking number with my online order?
Yes – a tracking number will be provided by email once your order has shipped.
Delivery & Shipping
We ship a selection of our lifestyle goods worldwide using SF Express. Please allow 2-3 days for order processing – shipping times vary but orders should arrive within one week of being shipped. Please note any import duties and taxes are the responsibility of the customer and will not be estimated or paid for by Yardbird under any circumstance.
Payment & Returns
We currently accept the following payment methods online only: Visa, MasterCard, and American Express.
Our prices are based in Hong Kong Dollars (HKD) and all payment transactions and refunds will be processed in HKD.
Exchanges
Our exchange guarantee entitles you to exchange a product for any reason within 7 days of having received it. You have the right to open the package and examine the contents, but the product must be returned unused. All original packaging, price tags, etc. must be returned with the product, untampered. Please note that you are responsible for the product until it comes back to us – make sure to send the product back with a tracking number so that it can be traced. All shipping costs must be paid by the customer. Returned products may only be exchanged with other items available for sale on www.yardbirdrestaurant.com.
Returns – Defective Products Only
If the product you receive is damaged or does not correspond with how the product is presented on www.yardbirdrestaurant.com, you have the right to submit a claim for return. Please contact us within 7 days of having received the defective product. We will first attempt to repair or remedy the issue, but we will replace the product if this is not possible. If we are unable to remedy the issue or replace the product, we will process a refund.
Please note that emailing us an image of any damage/defect on a product will speed up the return process. When we have received the product and approved the claim, you will be informed via email and either a new product (along with compensation for return-shipping costs) will be sent to you or we will send you a full refund for the product plus the return-shipping costs.